How ph65 Protects Your Privacy

1. Introduction

ph65 is committed to protecting the privacy of every player who uses the platform. This Privacy Policy describes how we collect, store, use, and protect your personal information when you access ph65.vu, create an account, make PHP transactions, or use the ph65 mobile app.

This policy applies to all ph65 services — including the Game Lobby, Sports betting section, Fish Games, eBingo, VIP programme, and the mobile app for Android and iOS. By using any of these services, you agree to the practices described in this document.

If you have questions about anything in this policy, you can contact the support team at [email protected] at any time.

2. What Data We Collect

ph65 collects personal data in several ways — information you provide directly, data generated by your use of the platform, and technical data from your device and connection.

Information You Provide

• Registration details: Your full name, date of birth, mobile number, and email address when you create a ph65 account.
• Identity verification documents: Government-issued ID or other KYC documents requested as part of account verification.
• Payment information: Philippine bank account details, GCash or Maya account references, and transaction records used to process PHP deposits and withdrawals. ph65 does not store full card numbers or cryptocurrency wallet details.
• Support correspondence: Any messages, emails, or records of communication you send to the ph65 support team.

Data Generated by Platform Use

• Game session history, bet placements, and sports wagering activity across all ph65 products.
• Account login timestamps, IP addresses, and device identifiers used for security and fraud prevention.
• VIP programme activity and reward redemption history.
• App usage data, including pages visited and features accessed on the ph65 mobile app.

Technical and Device Data

• Browser type and version, operating system, and screen resolution.
• Mobile device model and operating system version (Android or iOS).
• Approximate location derived from IP address — ph65 does not use GPS tracking.
• Cookie and session data as described in Section 7 of this policy.

3. How We Use Your Data

ph65 uses the personal data we collect for specific, legitimate purposes. We do not use your data beyond what is necessary for these purposes.

Purpose	Data Used
Account creation and management	Name, mobile number, email, date of birth
Identity verification (KYC)	Government-issued ID, date of birth, selfie or document scan
Payment processing	Bank account or e-wallet reference, transaction records in PHP
Security and fraud prevention	IP address, device ID, login timestamps, OTP records
Platform improvement	Anonymised usage data, session activity, feature interactions
Customer support	Support messages, account history relevant to your query
Responsible gaming monitoring	Betting activity patterns, deposit frequency, session duration

4. Data Sharing and Third Parties

ph65 does not sell your personal data. We do not share your information with third-party advertisers or marketing platforms. However, limited data sharing occurs in these specific situations:

Payment Processors

To process PHP deposits and withdrawals, ph65 works with Philippine payment service providers and financial institutions. These partners receive only the transaction data required to complete your payment — they are bound by their own data protection obligations and cannot use your data for other purposes.

Identity Verification Services

KYC document verification may be handled by a third-party identity verification provider. Any data shared for this purpose is limited to what is needed to confirm your identity and is not retained by the provider beyond the verification process.

Legal and Regulatory Requirements

ph65 may disclose personal data when required by applicable law, court order, or regulatory authority. In these cases, we share only the minimum data required and will inform you where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition, or restructuring of ph65 operations, player data may be transferred as part of that process. If this occurs, the new operator will be bound by the same privacy commitments described in this policy, and players will be notified.

5. Data Retention

ph65 retains your personal data for as long as your account is active and for a reasonable period afterward as required by applicable law or for legitimate business purposes such as dispute resolution and fraud investigation.

If you close your ph65 account, most personal data will be deleted or anonymised within a defined period. Transaction records and KYC documents may be retained longer where required by financial regulations. Contact [email protected] for specific information about retention periods that apply to your account.

6. Your Rights as a Data Subject

As a ph65 player, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data ph65 holds about you.
• Right to correction: If any of your personal information is inaccurate, you can request that it be corrected.
• Right to deletion: You can request deletion of your account and personal data, subject to legal retention obligations.
• Right to object: You can object to certain uses of your data, including any optional communications from ph65.
• Right to data portability: You may request your data in a structured, commonly used format where technically feasible.

To exercise any of these rights, email the support team at [email protected] with your account details and a clear description of your request. ph65 will respond within a reasonable timeframe and may need to verify your identity before processing your request.

7. Cookies and Tracking

ph65 uses cookies and similar tracking technologies on ph65.vu and in the mobile app to keep you logged in, remember your preferences, and analyse how the platform is used. The types of cookies used include:

• Essential cookies: Required for the platform to function — including session management and security tokens. These cannot be disabled without breaking core platform features.
• Functional cookies: Remember your language settings, preferred games, and login state between sessions.
• Analytics cookies: Collect anonymised data about how players navigate the platform so ph65 can improve usability and performance. No personally identifiable information is included in this data.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the platform normally. ph65 does not use third-party advertising cookies.

8. Data Security Measures

ph65 takes reasonable and appropriate technical and organisational steps to protect your personal data against unauthorised access, loss, alteration, or disclosure. Security measures in place include:

• SSL/TLS encryption on all connections between your device and ph65.vu.
• OTP-based login verification linked to your registered Philippine mobile number.
• Access controls that limit which ph65 staff can view personal data, based on their role and necessity.
• Regular security reviews and monitoring for unusual account activity.
• Secure storage of KYC documents with access logging.

While ph65 takes these precautions, no online platform can guarantee absolute security. You play an important role too — keep your password strong and unique, never share your OTP with anyone, and contact support immediately if you suspect your account has been accessed without your permission.

9. Protection of Minors

ph65 is strictly for players aged 21 years and above. The platform does not knowingly collect personal data from anyone under 21. If ph65 becomes aware that an account belongs to an underage user, the account will be closed and all associated data handled in accordance with applicable law. If you believe a minor has registered on ph65, please contact [email protected] immediately.

10. Changes to This Privacy Policy

ph65 may update this Privacy Policy from time to time to reflect changes in platform features, applicable law, or data handling practices. When updates are made, the revised policy will be published on this page with a new review date. Continued use of ph65 after an update means you accept the revised terms. If you disagree with any changes, stop using the platform and contact support to close your account.

11. Contact the Privacy Team

If you have any questions, concerns, or requests related to this Privacy Policy or the data ph65 holds about you, please reach out:

• Email: [email protected]
• Hours: 24 hours a day, 7 days a week

For account terms and platform rules, see the Terms & Conditions. For gaming self-management tools, visit the Responsible Gaming page.